Feb 04, 2021

Since the inception of our business we have always believed strongly that a fair credit

market for all requires products that responsibly help individuals to build a credit history in

order to access credit products that are priced for their true risk.

The FCA have just released a commissioned review into the credit market. The Woolard

Review highlights the need to identify what credit builder products are currently in the

market and that they are effective in supporting consumers to access a wider and cheaper

range of credit products.

LOQBOX is the first dedicated product that allows consumers to build a demonstrable

credit history that can be accessed by any lender or product provider in the UK through

any of the three main credit reference agencies. Most importantly, we built our product to

act as an incubator that benefits both consumers and the wider financial services sector

and its many varied participants. For customers that have used LOQBOX for six months

less than 0.2% of them are thin or no file. Proving demonstrably that LOQBOX can erase

the thin file no file problem in half a year.

Importantly, LOQBOX approaches credit building holistically. We understand that

consumer credit is complex and often those with limited or no credit histories have also

never been provided with the kind of education or support that ensures their long term


The Woolard review shares our concerns when it comes to financial inclusion; the report

suggests that 3 million vulnerable people, with low credit scores are using high-cost credit

products. Woolard comments that these consumers are not able to access mainstream

credit but it doesn’t change the need for credit.

We believe in three core principles.

Opportunity. Credit building is about providing an opportunity to prove one's

creditworthiness in order to access fairly priced products and services. Without this

opportunity the only option left for consumers is to try and utilize credit products that were

never designed to safely allow consumers to prove their creditworthiness. The outcome of

this can often lead to consumer harm. Importantly to LOQBOX, Opportunity means the

opportunity to build a credit history, not a silver bullet for boosting a credit score.

Capability. For many, a credit builder product is and perhaps should be their first credit

product. Without widespread countrywide financial education it is likely that this will also

be the first time many consumers will have been faced with the need to understand how a

credit product works. It is therefore incumbent on us as a credit builder product to ensure

that we seize this opportunity to help educate our customers so when they have graduated

to more traditional products they have done so in a way that ensures they are prepared for

the rest of their financial life.

Resilience. Credit is often a necessary part of many people’s financial lives. We see it as

our responsibility to ensure that our customers receive credit at a price that is fair and

reasonable and most importantly based upon their ability to manage credit products. But

the flip side of lending is saving. We believe that savings form a crucial part of everyone's

financial lives and as such we have balanced the need to prove an ability to manage a 

regular credit commitment from one’s disposable income with the need to save a small

buffer to protect our customers from the inevitable bumps in the road.

The Woolard report mentions, the number of people running out of money before the end

of the week / month increased by 60% between March and Sept 2020. This means that

around 25% of UK adults think they will struggle to make ends meet over the next 6

months which could leave them facing the choice of borrowing or going without.

Low and Grow products can be a good solution for customers who need to build a credit

history. However, there should be clear graduation routes for those consumers to move to

a cheaper credit product as they have proved they are creditworthy.

Unlike low and grow credit products, we envisaged a product that was tailor made for the

problem it was trying to solve. Lenders want to be able to access trustworthy data about

the way UK consumers manage credit in a way that helps them to assess creditworthiness

of applicants. Consumers want to be able to prove when they are able to manage credit

commitments even when they have no credit history to speak off. Once those consumers

have proven they can manage credit they can graduate and access fairly priced traditional

credit products from established credit providers. Those providers can lend in the

knowledge that these applicants have not only exhibited aspirational behavioural traits but

they have managed a credit commitment alongside building their resilience and their

financial capability, This has been proven through LOQBOX’s own customers with those

having used the product for 12 months having 2 - 4 x lower bad debt rates on credit card

products compared to others with similar credit histories.

At LOQBOX we are pleased to see this important part of the credit market discussed

openly with a view to driving positive consumer outcomes.

Build your credit score

Get in touch

Katy Ringsdore - Head of Media Relations

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